1. Refund Policy

At Bin Dawood Universe, we strive to provide our customers with high-quality products and services. If you are not completely satisfied with your purchase, you may request a refund within one week (7 days) of the purchase date.

Eligibility for Refunds:

• The item must be in its original condition, unused, and with all original packaging.
• Refund requests must be submitted within 7 days of purchase.
• Proof of purchase (receipt or order confirmation) is required.
• Services that have already been rendered are not eligible for refunds.

Refund Method:

• Refunds will be processed to the original payment method used at the time of purchase.
• It may take 7-14 business days for the refund to reflect in your account, depending on your bank or payment provider.

2. Return & Cancellation Policy

We allow order returns and cancellations within one week (7 days) of purchase.

Order Cancellation:

• Orders can be canceled within 7 days of placement.
• If the order has already been processed or shipped, cancellation may not be possible.
• If the payment has been processed, a refund will be initiated as per our refund policy.

Return Guidelines:

• Items must be returned in their original condition, with packaging intact.
• Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.

3. Non-Refundable Items

We do not have any non-refundable items at this time. All purchases are eligible for refunds within the specified timeframe.

4. How to Request a Refund, Return, or Cancellation

To request a refund, return, or cancellation, please contact us through any of the following methods:

Phone: +92 330 1246077
Email: info@bindawooduniverse.com
Address: Off Pamoo Dalal Street, Rampat Road, Pole-11, RMU

Please provide your order details when contacting us to ensure a smooth resolution.